The hottest XCMG road machinery service commitment

2022-09-27
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XCMG road machinery service commitment

Guide: first, fast response speed, networking, mechanization, information-based service spare parts system, 1100 service engineers are on standby 365 days a year. After receiving the service order, it will be in place within 2 hours within 50 kilometers from the customer's construction site, 4 hours within 100 kilometers, and 8 hours within 200 kilometers

I. fast response speed, networked, mechanized and information-based service spare parts system, and 1100 service engineers are on standby 365 days a year. After receiving the service order, it will be in place within 2 hours within 50 kilometers from the customer's construction site, 4 hours within 100 kilometers, 8 hours within 200 kilometers, and 12 hours above 200 kilometers. The first time the service unit receives the fault report for repair is taken as the starting point of service guarantee timing. If it still cannot be started up and used 48 hours after receiving the service and is in the state of complete shutdown, the service unit shall compensate the customer according to the corresponding standards. The service engineer must track the whole process from receiving the feedback information to the completion of maintenance

second, the optimized spare parts network, XCMG road's total global spare parts inventory reached 300 million yuan, with more than 20000 kinds of spare parts. There are 353 XCMG road maintenance stations in the world, covering 150 countries. It is promised that common spare parts will be in place within 4 hours and 8 hours within 100 kilometers from the construction site, and 2 long glass fiber PP material and engineering plastic performance comparison ⑵ no more than 12 hours above 00 kilometers

III. comprehensive service items. 1. For conventional products, we assist customers in pre acceptance of products, draw up the first construction scheme, carry out equipment installation and commissioning for customers free of charge, train operators on site, provide customers with quick and active door-to-door maintenance services, quickly troubleshoot on site, deliver warranty spare parts to customers free of charge, provide customers with technical consultation and construction scheme consultation free of charge, and conduct regular inspection of equipment, And provide professional regular maintenance, and regularly hold a series of activities such as giving away vulnerable parts and selling profits. 2. For high-end products and "3 Series" energy-saving products, users also enjoy high-end product upgrading services in addition to conventional product services. For key construction projects, the whole process and zero distance "special person, special vehicle and special parts" three special nanny style is adopted. Due to the technical difficulty of supporting hydrostatic pressure and electronic control components, users enjoy the green channel of exclusive service spare parts and the "2+1" service policy, That is, the two-year warranty period for key and important parts, and the first maintenance will be given as a gift. 3. VIP customers in the regulations on customer classification management enjoy regular products and high 6 Consistency: in addition to the service items of 10~500kg end products, you can also enjoy the corresponding service items of VIP customers. The purchase of XCMG genuine spare parts can be exempted from the labor cost of maintenance service. The active service is provided at least twice a month, and the spare parts are given a discount on the basis of the factory quotation

zhubensheng, director of the service spare parts center of XCMG road machinery division, explained the service brand and service concept and made a service commitment

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